Job Description
That means building analytically disciplined teams, safety-first operating norms, and scalable onboarding and training programs across a geographically distributed population, all while staying tightly connected to the technical and commercial roadmap Nuro’s operations are built to serve.
Key Responsibilities
- As the Head of Operations, you will lead a team responsible for supporting the development and global rollout of Nuro’s autonomous driving technology. This scope includes managing hundreds of team members across six operational functions: operations strategy, commercial launch/geographic expansion, in-vehicle operations, remote assistance, closed course testing, and operations safety. The operations org plays a critical role in both R&D efforts and commercial deployment, and you will lead it.
- Today we operate in three cities. Over the coming months and years, that footprint will expand significantly, across multiple geographies, time zones, vehicle platforms, partners, and operational environments. You will help build the plan that gets us there and the team that executes it, with a mix of full-time employees and contractors who each bring different requirements, different site conditions, and different challenges.
Requirements
- 10+ years in operations or management consulting, with at least five of those in direct leadership roles, managing managers and scaling large, geographically distributed teams.
- Proven track record building and scaling field operations in complex, high-volume environments, whether fleet, logistics, supply chain, or general management
- Experience running 24/7 shift operations across multiple sites, time zones, and workforce types, including blended FTE and contractor populations
- Deeply analytical, you make decisions based on data, pull insight from operational metrics, and communicate tradeoffs clearly to technical audiences
- Hands-on and site-present, you understand that good operations leadership requires direct observation, not just dashboards
- Strong track record building training, onboarding, and quality programs that produce consistent performance at scale
- Comfortable with ambiguity and able to build structure in fast-moving, resource-constrained environments
- Prior P&L ownership with demonstrated accountability for cost, efficiency, and growth outcomes
Ready to Apply?
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