Job Description
The IT Systems Automation Engineer at Nexamp is responsible for designing, implementing, and maintaining scalable automation solutions for endpoint management and workflows, enhancing operational efficiency and security across the company's IT infrastructure in a hybrid work environment.
Key Responsibilities
- Design and implement endpoint management, provisioning, and lifecycle workflows across Windows, macOS, and mobile devices
- Develop and maintain automation solutions supporting onboarding, offboarding, RBAC, asset management, and access changes
- Manage and optimize endpoint and workflow platforms such as ManageEngine, Intune, Power Automate, and Jira Assets
- Improve automation and system processes to reduce manual work, ticket volume, and enhance SLA performance
- Collaborate with Security to ensure automations and device configurations meet access control and baseline standards
- Document and operationalize solutions for supportability, auditability, and transferability
- Lead escalation and root cause analysis for complex endpoint and workflow incidents, ensuring timely resolution
Requirements
- Bachelor's degree in IT, Computer Science, or equivalent practical experience
- 4 to 7 years of experience with endpoint management platforms such as MDM UEM
- Experience with automation tooling scripting, Azure runbooks, Power Automate, and identity-driven provisioning concepts including RBAC and group-based licensing
- Demonstrated experience owning platforms end-to-end, including design, deployment, iteration, and implementing cross-system solutions
- Experience designing and implementing endpoint management, provisioning, and lifecycle workflows across Windows, macOS, and mobile devices
- Experience supporting onboarding, offboarding, RBAC, asset management, and access changes through automation solutions
- Experience with platform management tools such as ManageEngine, Intune, JAMF, Jira Service Management
- Scripting or low-code automation experience using PowerShell, APIs, or workflow tools
- Experience supporting ITIL and Agile service models in system design
- Ability to document and operationalize solutions to ensure they are supportable, auditable, and transferable
- Ability to own escalation for complex endpoint and workflow incidents, including root cause analysis, coordinated response, and timely resolution
- Ability to effectively communicate information, ideas, and perspectives with people inside and beyond the organization
- Demonstrated initiative to improve current work, processes, products, and services across the organization
- Strong accountability and ownership mentality
- Ability to ask appropriate questions, analyze data, identify root causes of problems, and present creative solutions
- Experience building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty
Benefits & Perks
Competitive compensation package with salary range from 120,000 to 132,000
Participation in incentive programs such as annual bonuses and other performance-based incentives
Eligibility to participate in the company's stock option plan
Health, dental, and vision insurance starting day one
Flexible paid time off and holiday PTO
401(k) employer-match retirement plan
Commuter benefits
Cell phone reimbursement
Healthy snacks and coffee
Volunteer opportunities and company outings
Ready to Apply?
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