Director, Operations
Metergy SolutionsExton, Pennsylvania
Full Time
Posted April 7, 2025
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Job Description
The Director of Internal Operations oversees billing and account integration teams at Metergy Solutions, ensuring seamless onboarding and recurring billing services for submetering properties, while collaborating with various teams to support the company's mission of providing accurate utility data and fostering a positive work environment.
Key Responsibilities
- Oversee internal operations of the EMS3 Exton office, focusing on billing and account integration teams
- Manage onboarding of new submetering properties and ensure consistent recurring billing services
- Foster collaboration with the Director of Field Services US to meet service levels and ensure seamless client experience
- Provide leadership during periods of growth and change within the office
- Manage relationships with business leaders, technology teams, and external partners
Requirements
- Proven experience in overseeing internal operations, specifically managing billing and account integration teams responsible for onboarding new submetering properties and delivering recurring billing services.
- Strong leadership skills to provide effective management and guidance during a period of significant growth and change within the office.
- Ability to foster close collaboration with the Director of Field Services US to ensure service levels are consistently met and clients receive a seamless experience.
- Experience managing relationships with business leaders, technology teams, and external partners.
- Reporting experience, specifically reporting directly to the COO of EMS3 and maintaining a dotted line to the US President.
- Excellent communication and interpersonal skills to lead teams and coordinate with multiple stakeholders.
- Knowledge of utility billing, submetering solutions, or related energy management systems is preferred but not explicitly stated as mandatory.
- Physical ability to oversee office operations, if applicable, though specific physical demands are not detailed in the posting.
- Educational background or specific degrees are not explicitly specified as mandatory in the posting.
Benefits & Perks
Excellent health coverage and life insurance benefits with no waiting period
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular social events such as happy hours and summer holiday parties
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