Director, Internal Operations
Metergy SolutionsExton, Pennsylvania
Full Time
Posted April 7, 2025
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Job Description
The Director of Internal Operations oversees billing and account integration teams at Metergy Solutions, ensuring seamless onboarding of properties and consistent billing services, while collaborating with various teams to support the company's growth and mission of providing accurate utility consumption data.
Key Responsibilities
- Oversee internal operations of the Exton office, focusing on billing and account integration teams
- Manage onboarding of new submetering properties and ensure consistent recurring billing services
- Foster collaboration with the Director of Field Services US to meet service levels and ensure client satisfaction
- Provide leadership during periods of growth and change within the office
- Manage relationships with business leaders, technology teams, and external partners
- Support the company's mission by ensuring accurate and reliable utility consumption data delivery
Requirements
- Proven experience in overseeing internal operations, specifically managing billing and account integration teams responsible for onboarding new submetering properties and delivering recurring billing services.
- Strong leadership skills to provide effective management and guidance during a period of significant growth and change within the office.
- Ability to foster close collaboration with the Director of Field Services US to ensure service levels are consistently met and clients receive a seamless experience.
- Experience managing relationships with business leaders, technology teams, and external partners.
- Reporting experience, specifically reporting directly to the COO of EMS3 and maintaining a dotted line to the US President.
- Demonstrated ability to advance organizational mission through providing accurate and reliable utility consumption data via industry-leading submetering and billing solutions.
- Educational background or experience relevant to operations management, billing, or related fields (specific degree requirements are not explicitly stated but implied).
- Physical and mental capacity to lead and manage office operations effectively during periods of growth and change.
Benefits & Perks
Excellent health coverage and life insurance benefits with no waiting period
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular social events such as happy hours and summer holiday parties
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