Technical Programme Lead - Kraken Distribution

• Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed • Defining success criteria and governance for delivering the technical pillar of the program. • Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap • Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development. • Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration. • Supporting the client meets their business needs via the delivery of tech. • Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business. • Setting up training programs to upskill the technical arm of the client. • Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.

• Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints. • Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients. • Strong technical aptitude : We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively. • Business acumen : Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated. • Sector-relevant experience in managing complex technology implementation or migration programs • Proven experience in software adaptation, deployment and integration • Exceptional interpersonal skills • We're looking for prior experience working on CIS / Metering / CRM implementations within the utilities industry (telco, water, energy etc).