Job Description
The Technical Account Manager is responsible for building strategic technical relationships with energy and utility clients, providing architectural guidance, supporting product integration, and ensuring customer success through technical expertise and advocacy in a sustainable energy technology company.
Key Responsibilities
- Build and maintain strategic technical relationships with senior stakeholders in client organizations.
- Provide architectural guidance to connect customer ecosystems with Kraken's platform, including system design and integrations.
- Manage technical incidents, troubleshooting, and support to ensure customer success.
- Facilitate product rollouts, upgrades, and configuration changes while minimizing disruption.
- Identify and develop mitigation strategies for risks within client accounts.
- Guide configuration and usage decisions to optimize performance and best practices.
- Collaborate on co-development efforts and joint technical initiatives to address complex issues.
- Gather client feedback to influence product roadmap and advocate for customer needs.
Requirements
- Experience in building and maintaining strategic technical relationships with senior stakeholders such as CIOs and CTOs in utility and energy sectors.
- Ability to act as a trusted technical advisor and confidant to senior stakeholders, translating technical vision into outcomes that align with executive priorities.
- Proven experience in providing deep architectural guidance to connect customer ecosystems with a platform, including guiding system design, integrations, and configuration aligned with architectural principles.
- Experience in driving solution design that ensures scalability, performance, and long-term maintainability of technical solutions.
- Ability to identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit.
- Experience in providing regular reports and updates on project status, performance metrics, and potential improvements.
- Experience facilitating product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption.
- Ability to identify risks within client accounts and develop mitigation strategies.
- Hands-on technical expertise to triage and manage technical incidents, troubleshoot, and resolve client issues quickly.
- Experience guiding configuration and usage decisions to ensure best practices and optimal performance.
- Ability to provide hands-on support, troubleshooting, and technical insight to resolve client issues.
- Experience managing co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes.
- Ability to align product and customer roadmaps, advocate for customer needs internally, and provide feedback to product and engineering teams.
- Experience gathering client feedback to influence product roadmap decisions.
- Minimum of 3 years of experience in a technical account management, technical consulting, or similar role in the energy or utility industry.
- Bachelor’s degree in a technical field such as Engineering, Computer Science, or related discipline.
- Excellent communication skills to effectively engage with senior technical and business stakeholders.
- Ability to work collaboratively with cross-functional teams including support, engineering, and product teams.
- Willingness to be the primary technical liaison and advocate for clients, ensuring customer success in day-to-day operations.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks: Certified Great Place to Work in multiple countries, one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Inclusive and non-discriminatory workplace culture
Tools and environment provided to unleash potential
Accommodation and interview process customization available upon request
Ready to Apply?
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