Job Description
The Technical Account Manager is responsible for building strategic technical relationships with energy clients, providing architectural guidance, supporting product integration and deployment, and ensuring customer success through technical expertise and advocacy in a sustainable energy technology company.
Key Responsibilities
- Build and maintain strategic technical relationships with senior client stakeholders, including CIOs and CTOs.
- Provide architectural guidance to connect customer ecosystems with Kraken's platform, ensuring scalable and maintainable solutions.
- Manage technical incidents, troubleshoot issues, and support configuration and usage decisions to optimize client success.
- Facilitate product rollouts, upgrades, and changes while minimizing disruption and managing change effectively.
- Identify and develop mitigation strategies for risks within client accounts.
- Gather client feedback to influence product development and advocate for customer needs internally.
Requirements
- Experience in building and maintaining strategic technical relationships with senior stakeholders such as CIOs and CTOs in utility and energy sectors.
- Ability to act as a trusted technical advisor and confidant to senior stakeholders, translating technical vision into outcomes aligned with executive priorities.
- Proven experience providing deep architectural guidance to connect customer ecosystems with platform solutions, including system design, integrations, and configuration aligned with architectural principles.
- Ability to drive solution design ensuring scalability, performance, and long-term maintainability of technical solutions.
- Experience identifying opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit.
- Ability to provide regular reports and updates on project status, performance metrics, and potential improvements.
- Experience facilitating product rollouts, upgrades, and configuration changes, managing change effectively and minimizing disruption.
- Ability to identify risks within client accounts and develop mitigation strategies.
- Hands-on technical expertise to triage and manage technical incidents, troubleshoot, and resolve client issues quickly.
- Experience guiding configuration and usage decisions to ensure best practices and optimal performance.
- Ability to provide hands-on support, troubleshooting, and technical insight to resolve client issues.
- Experience managing co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes.
- Ability to align product and customer roadmaps, advocate for customer needs internally, and provide feedback to product and engineering teams.
- Experience gathering client feedback to influence product roadmap decisions.
- Strong communication skills to serve as a primary technical liaison and participate in roadmap discussions, executive briefings, and planning sessions.
- Educational background or experience relevant to energy, technology, or related fields (specific degree requirements are not explicitly stated but implied).
- Ability to work effectively in a collaborative environment with support and engineering teams.
- Physical and technical capability to provide hands-on support, troubleshooting, and configuration management as required.
Benefits & Perks
Competitive salary and compensation package (implied by role and seniority)
Work environment with a focus on sustainability and innovation
Opportunities for professional development through technical and strategic engagement
Being part of a certified Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK
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