Job Description
The Senior Implementation Delivery Lead is responsible for managing technology projects related to billing, finance, and communication within Kraken's residential flexibility product, supporting client migrations and long-term technology needs while collaborating with internal teams and clients to deliver innovative solutions.
Key Responsibilities
- Manage billing, finance, and communication aspects of client projects within the ResiFlex product.
- Support migration of client systems onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams, as well as clients, to deliver project results.
- Understand Kraken's technology and refine client requests to leverage existing and new capabilities.
- Innovate improvements by integrating technology, people, and processes for client benefit.
- Assist clients in adapting to Kraken's development and operational ways of working.
- Work closely with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in managing a tech domain related to billing, finance, or communications for client projects within a technology or energy sector.
- Ability to work in partnership with technology and operational teams at Kraken as well as the client to deliver results for client projects or business needs.
- Understanding of how Kraken works and the ability to understand problems or requests raised by the client.
- Capability to refine solutions in the best way to leverage existing and new capability.
- Proven ability to bring technology, people, and processes together to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working that are aligned to Kraken’s development style.
- Ability to work closely with product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Support for accommodations and preferences during the interview process
Inclusive and fair work environment
Opportunities for career growth and development through technology transformation projects
Ready to Apply?
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