Senior Client Delivery Lead

• You’ll be a valued leader in our delivery teams. • You’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team. • You’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it. • You’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients. • You’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.

• You're a natural optimist, seeing every challenge as an opportunity to create something exceptional.. • You’re inherently curious, always eager to learn and ask insightful questions • You’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable. • You’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it. • Thriving in a fast-paced, evolving environment comes naturally to you. • You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs. • You’ll be confident in having respectful, constructive conversations, even when they’re challenging. • Be based in Melbourne, and be able to come into the office 3 days min per week