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  3. Client Transformation Director
Kraken logo

Client Transformation Director

Kraken
Location not specified
Full Time
Posted February 5, 2025
Smart Grid Technology
~77 people viewed this recently
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Application opens on company website

Job Description

The role involves leading the delivery and implementation of a major utility transformation project in North America, serving as the primary face of the company to clients, guiding cross-functional teams, and driving innovative energy management solutions to support a sustainable energy future.

Key Responsibilities

  • Serve as the face and delivery leader for North American utility transformation projects
  • Lead and coordinate internal teams including Client Delivery Leaders and Client Engineering teams
  • Brief and communicate effectively with executive stakeholders, including utility CEOs
  • Manage multiple work streams, dependencies, and complex project details
  • Coach, guide, and support delivery leaders throughout the transformation process

Requirements

  • Experience serving as the delivery leader for a major utility transformation project in North America, with the ability to serve as the face of the project and communicate effectively with high-level stakeholders such as the CEO of a billion-dollar utility.
  • Ability to maintain a detailed understanding of the dependencies across multiple work streams involved in complex utility transformations.
  • Proven experience coaching, guiding, and supporting a team of delivery leaders throughout a large-scale transformation process.
  • Comfortable briefing and interacting with executive-level clients, including CEOs of large energy utilities.
  • Experience leading the implementation of a customer management and energy platform for a utility, ideally involving end-to-end project delivery.
  • Demonstrated ability to manage and coordinate multiple work streams and dependencies in a complex project environment.
  • Strong understanding of energy management systems, customer information systems (CIS), billing, meter data management, CRM, and AI-driven communications relevant to energy utilities.
  • Ability to work within a team of experienced Client Delivery Leaders and Client Engineering teams, providing leadership and support throughout the project lifecycle.
  • Availability to work in a location where the candidate has the legal right to work, as visa sponsorship is not provided.
  • Commitment to diversity and inclusion, with an understanding that the role requires honest, empathetic, and decent individuals who align with the company's values.

Benefits & Perks

Compensation/salary range not specified
Work schedule details not specified
Work environment perks include being part of a certified Great Place to Work in multiple countries and recognized as one of the Best Workplaces on Glassdoor in the UK
Opportunities to work on industry-disrupting projects in the energy sector
Potential for career growth and impact in a rapidly growing company
Inclusive and empathetic company culture with accommodations available upon request

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