Job Description
The Client Delivery Lead is responsible for managing the delivery of energy management solutions, working closely with technical stakeholders and clients to solve complex problems, refine solutions, and ensure successful project outcomes within the Australian energy distribution sector.
Key Responsibilities
- Collaborate with technical stakeholders, developers, QA, and solution architects within the energy distribution sector.
- Identify problems and refine solutions to leverage existing and new capabilities.
- Bring together technology, people, and processes to innovate and improve client solutions.
- Manage complex customer journeys involving multiple customer types and end users.
- Coordinate with Kraken's technology and operational teams, as well as clients, to deliver the project roadmap.
Requirements
- Experience working with technical stakeholders including developers, QA, and solution architects within the Australian energy distribution sector.
- Hands-on experience as a Client Delivery Lead or similar role responsible for delivering complex products and solutions.
- Ability to work in partnership with technology and operational teams at Kraken as well as the client to identify problems and refine solutions.
- Understanding of how Kraken works, including the ability to leverage existing and new capabilities to solve problems and improve processes.
- Experience dealing with complexity across multiple customer journeys involving a variety of customer types and end users.
- Proven ability to bring together technology, people, and processes to innovate and improve client outcomes.
- Capability to solve complex problems with great products in a hands-on manner.
- Experience working in an agile, flat organizational structure.
- Ability to understand and manage multiple stakeholder needs and coordinate cross-functional teams to deliver the roadmap.
Benefits & Perks
Compensation/salary range not specified
Work environment perks include being a certified Great Place to Work in multiple countries and one of the Best Workplaces on Glassdoor with a score of 4.7 in the UK
Flat and agile organizational structure
Tools and environment provided to unleash potential
Accommodation and interview process customization available upon request
Equal opportunity employer with inclusive policies
Ready to Apply?
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