Charger Reliability Engineer
Highland Electric FleetsBeverly, Massachusetts
Full Time
Posted December 12, 2025
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Job Description
The Charger Reliability Engineer is responsible for ensuring the uptime, reliability, and performance of Highland's electric vehicle charging infrastructure by managing hardware, software, and connectivity systems, and collaborating with OEMs to resolve systemic issues.
Key Responsibilities
- Ensure uptime, reliability, interoperability, and performance of charging infrastructure
- Become a subject matter expert in charger hardware, charge management platforms, APIs, telemetry systems, connectivity, and enterprise asset management
- Identify remote paths to resolution and surface systemic issues in charging platforms
- Collaborate with charger and vehicle OEMs to resolve issues and drive resolution
Requirements
- Experience in ensuring the uptime, reliability, interoperability, and performance of charging infrastructure.
- Subject matter expertise in Highland s technology stack spanning charger hardware, charge management platforms, APIs, telemetry systems, connectivity, and enterprise asset management systems.
- Ability to identify remote paths to resolution, surface and solve systemic charging platform issues, and drive issues to resolution with charger and vehicle OEMs.
- Experience supporting operational excellence and rapid issue resolution in a technical environment related to electric vehicle charging infrastructure.
- Proficiency in collaborating across teams to support continuous improvement and issue resolution.
- Demonstrated ability to become a subject matter expert in relevant technology areas related to electric vehicle charging systems.
Benefits & Perks
Competitive base salary and performance-based bonus program
Supportive, highly collaborative, team-oriented environment
Opportunities to make a difference, be heard, add value, and be recognized
Growth and development with a leader in the industry
Health, Vision, and Dental coverage for employees and their dependents
Life insurance
Public transportation assistance
Generous Paid Time Off
401(k) program and company match
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