Job Description
This role involves providing technical pre-sales support and account management for energy storage systems (ESS), collaborating with sales, R&D, and customers to ensure successful project design, implementation, and product development in the renewable energy sector.
Key Responsibilities
- Provide pre-sales technical support and develop documentation and training to ensure high-quality design and minimal post-sales issues.
- Manage technical account engagements before and after sales to develop and communicate comprehensive design, installation, and operational plans.
- Support utility-scale and commercial projects with customized design solutions to secure design wins and optimize costs.
- Gather and relay feedback on product technical issues to R&D and Product Management for product improvements.
- Lead product management and develop market training and tools to promote best practices and technical standards.
- Coordinate field testing and collect feedback on new hardware and software products.
- Collaborate with Customer Support to address technical issues and ensure high customer satisfaction.
- Engage with customers and partners on ESS system applications, including system evaluation and integration with balance of system components.
- Develop technical documentation such as specifications, manuals, safety certifications, and proposals.
- Work with sales teams to deliver technical support, prioritize projects, and ensure technical readiness for business wins.
- Coordinate with R&D and design teams to prepare ESS products for market success.
- Partner with Product Management to develop technical tools and training, driving adoption across sales and partners.
- Act as a technical liaison for customer feedback and product issues, facilitating communication between sales, support, and product teams.
Requirements
- Bachelor of Science in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or a Master of Science (MS) degree is preferred.
- At least 3 years of experience in ESS engineering design, technical pre-sales support, and project management.
- Ability to effectively communicate complex technical subject matter with external partners and customers.
- Strong networking and communication expertise.
- Ability and willingness to travel locally, domestically, and at times internationally.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks include a diverse and inclusive culture, fostering a culture of inclusion and belonging
Opportunities for travel domestically and internationally
Opportunities to work in a challenging and innovative environment in the green energy sector
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