Job Description
This role involves providing technical pre-sales support and account management for energy storage systems (ESS), collaborating with sales, R&D, and customers to ensure successful project design, implementation, and product improvement in the renewable energy sector.
Key Responsibilities
- Provide pre-sales technical support for customer account engagements, including documentation development and training.
- Manage pre- and post-sales technical account activities to ensure successful ESS solution adoption and business growth.
- Support utility-scale and commercial projects with customized design solutions to secure design wins and optimize costs.
- Collect and relay feedback on product technical issues to R&D and Product Management for improvements.
- Lead development of market training, technical tools, and documentation for ESS products.
- Coordinate field testing and gather feedback on new hardware and software.
- Collaborate with Customer Support to address technical issues and enhance customer satisfaction.
- Engage with customers and partners on ESS system applications and integration with balance of system components.
- Develop technical documentation, including specifications, manuals, safety certifications, and proposals.
- Work with sales teams to deliver high-quality technical support, prioritize opportunities, and ensure project success.
- Coordinate with R&D and design teams to align on test requirements and product positioning.
- Partner with Product Management to develop and promote technical tools and training for sales and partners.
- Act as a technical liaison for customer feedback and product issue resolution.
Requirements
- Bachelor of Science in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or a Master of Science (MS) degree is preferred.
- At least 3 years of experience in ESS engineering design, technical pre-sales support, and project management.
- Ability to effectively communicate complex technical subject matter with external partners and customers.
- Strong networking and communication expertise.
- Ability and willingness to travel locally, domestically, and at times internationally.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule (not specified in the posting)
Work environment perks (not specified in the posting)
Opportunities for career growth and challenging working environment
Inclusive and diverse workplace culture
Equal employment opportunities regardless of personal characteristics
Potential for international travel
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