Job Description
A ServiceNow Developer responsible for designing, developing, and customizing applications on the ServiceNow platform to support ITSM processes and other enterprise capabilities, collaborating with teams to deliver scalable solutions and maintain platform enhancements.
Key Responsibilities
- Design, develop, and customize applications on the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management
- Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience
- Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors
- Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades
- Collaborate with teams and stakeholders to gather requirements and deliver scalable ServiceNow solutions
- Create and maintain technical documentation for system configurations, workflows, and customizations
- Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements
Requirements
- Minimum of 3 years of hands-on experience as a ServiceNow Developer or Administrator, with strong IT Service Management (ITSM) expertise.
- ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
- Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations using APIs, web services, and connectors.
- Ability to perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
- Experience in configuring and enhancing Service Catalog, workflows, and automation to improve service delivery and user experience.
- Experience in developing and maintaining integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
- Ability to write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
- Experience in administering multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
- Ability to create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
- Experience supporting demand, project, and portfolio management initiatives related to Strategic Portfolio Management (SPM).
- Experience in CMDB implementation and governance, ensuring accurate configuration data and relationships for improved service visibility.
- Experience in Contract Management Pro Source-to-Pay, streamlining vendor and procurement workflows.
- Experience in Human Resources Service Delivery (HRSD), automating HR processes to enhance employee experience.
- Experience in Workplace Service Delivery (WSD), improving workplace operations and facilities management.
- Excellent problem-solving, communication, and stakeholder engagement skills.
- Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables.
Benefits & Perks
Compensation/salary range: $80,000 - $90,000 USD
Eligibility for bonus
Benefits (unspecified)
Ready to Apply?
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