Job Description
The Customer Quality Engineer at Gotion Inc. serves as the primary interface between the customer and the company, managing quality issues related to battery products, conducting failure analysis, coordinating improvements, and ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities
- Receive, evaluate, and distribute customer quality complaints and establish 8D problem solving reports.
- Organize cross-departmental failure analysis to identify root causes and implement permanent corrective actions.
- Develop and supervise temporary containment measures for major quality issues.
- Collect, lock, and verify failed physical objects and faulty parts at customer sites for traceability.
- Conduct preliminary on-site analysis of faulty components and produce assessment reports to identify faults.
- Classify, identify, and return faulty parts to the factory, ensuring proper handover to the FA laboratory.
- Assist in validation tests, track experimental data, and communicate results to customers.
- Establish and maintain a customer faulty parts database to analyze failure trends and prevent issues.
- Lead quality meetings, report quality data, and submit 8D reports as the customer interface.
- Coordinate with customers for audits, promote internal rectification, and follow up on improvements.
- Interpret customer quality requirements and translate them into internal standards.
- Analyze customer returns, complaints, and defect trends to generate quality reports and KPIs.
- Utilize quality tools such as SPC, DOE, and FMEA to drive process improvements.
- Visit customer sites regularly to provide quality support, handle anomalies, and coordinate rework.
- Maintain communication with customer engineering and quality departments to enhance satisfaction.
Requirements
- Bachelor's degree in Engineering or Material Sciences
- US Citizenship or a Greencard
- At least 3 years of experience in customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred
- Proficiency in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE
- Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis
- Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking
- Experience in customer interface management, audit coordination (VDA6.3, IATF16949), and translating CSR requirements into internal standards
- Familiarity with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis
- Excellent communication and presentation skills for cross-functional and customer collaboration, including handling complaints and pressure scenarios efficiently
- Strong logical analysis and cross-departmental coordination and promotion skills
- Good English reading and writing skills, able to handle English emails and customer information independently; oral communication skills are preferred
- Ability to adapt to a certain frequency of domestic and international business trips
Benefits & Perks
U.S. base salary range of $90,000 - $120,000, plus eligibility for bonus and benefits
Work environment with opportunities for domestic and international business trips
Fostering a diverse and inclusive workplace culture
Ready to Apply?
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