Job Description
This role involves providing technical pre-sales support and account management for energy storage systems (ESS), collaborating with sales, R&D, and customers to ensure successful design, implementation, and adoption of ESS solutions in utility-scale and commercial projects.
Key Responsibilities
- Provide pre-sales technical support for customer account engagements, including documentation development and training.
- Manage pre- and post-sales technical account activities to ensure successful ESS solution adoption and customer loyalty.
- Support utility-scale and commercial projects with customized design solutions to secure design wins and optimize costs.
- Collaborate with R&D and Product Management to identify product issues and recommend improvements.
- Lead the development of technical training, tools, and documentation for ESS products.
- Coordinate field testing and gather feedback on new hardware and software.
- Work closely with Customer Support to address technical issues and ensure high customer satisfaction.
- Engage with customers and partners on ESS system applications and integration with balance of system equipment.
- Develop technical specifications, manuals, safety certifications, and proposals for ESS products.
- Prioritize and manage technical support tasks to ensure qualified projects receive appropriate pre-sales support.
- Collaborate with R&D and design teams to prepare ESS products for market success.
- Act as a liaison between sales, product management, and customers to communicate technical feedback and solutions.
Requirements
- Experience working with Sales Managers to deliver the highest level of quality field customer technical support, enabling account and project wins and ensuring the highest levels of customer support.
- Ability to work closely with sales teams to determine appropriate prioritization of account project opportunities relative to available technical resources and ensure close coordination and communication with the customer.
- Experience leading and managing tasks in the technical pipeline to ensure that all identified qualified projects receive proper and appropriate pre-sales design and technical support.
- Experience working with China-based R&D, design, and pre-sales technical support processes to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to win the business.
- Experience leading and collaborating closely with Product Management on broad-based technical tools and training and driving adoption through the sales team, partners, and distributors.
- Experience acting as a sales focal point for input feedback into product management on major product and technical issues and recommended solutions.
- Experience managing a closed-loop process with product management, customer support, and sales on all field pre-sales related topics and issues.
- Possession of a BSEE, BSME, or MS degree (preferred).
- 1-5 years of experience in ESS engineering design, technical pre-sales support, and project management.
- Ability to effectively communicate complex technical subject matter with external partners and customers.
- Strong networking and communication skills.
- Willingness and ability to travel locally, domestically, and internationally as needed.
Benefits & Perks
Compensation/salary range: $100,000 - $130,000 USD
Work schedule: Ability and willingness to travel locally, domestically, and internationally
Work environment perks: Inclusive and diverse workplace culture, opportunities for career growth and advancement, supportive environment valuing all employees
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, ensuring respect and empowerment for all employees
Ready to Apply?
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