Job Description
The Aftermarket Engineering Manager oversees the post-sale lifecycle operations for EV battery packs and energy storage systems, including service quality, spare parts management, reverse logistics, and recycling, ensuring operational efficiency, safety compliance, and continuous improvement within Gotion's expanding aftermarket services.
Key Responsibilities
- Manage daily aftermarket service operations including dispatch, remote diagnostics, escalation, and KPI monitoring.
- Build and maintain parts planning systems, manage 3PL performance, and ensure spares availability.
- Execute return-to-product programs and hazardous shipment documentation and compliance.
- Coordinate repair, remanufacturing, and recycling processes with approved partners.
- Lead operational reporting, warranty claims, cost tracking, and continuous improvement initiatives.
Requirements
- Bachelor's degree in Engineering, Supply Chain, Operations, or related field.
- Minimum of 6 years of experience in aftermarket after-sales service operations for EV battery, Energy Storage Systems (ESS), or automotive industries.
- At least 2 years of experience leading technicians, analysts, or vendor teams.
- Working knowledge of Lithium-ion (Li-ion) pack basics and field diagnostics commissioning.
- Strong familiarity with PFEP (Plan for Every Part), S&OP (Sales & Operations Planning), 3PL scorecards, and CMMS/CRM workflows.
- Hands-on experience with hazmat logistics including DOT, IATA, UN3480, UN3481, and RTP handling with solid documentation discipline.
- Demonstrated safety compliance mindset with knowledge of EPA RCRA, Universal Waste, OSHA HV safety standards.
- Proven KPI ownership including FTF (First Time Fix), MTTR (Mean Time to Repair), parts fill rate, uptime, and service level agreement (SLA) adherence.
- Ability to travel up to 40% for sites, customers, and partners.
Benefits & Perks
Compensation/salary range: $120,000 - $150,000 USD
Work schedule: Ability to travel up to 40%
Work environment perks: Inclusive and diverse workplace culture, opportunities for career growth and advancement, supportive environment valuing all employees
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, opportunities for professional development (e.g., Lean 6σ Green Belt, BI Power BI, Tableau, SQL)
Ready to Apply?
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