Job Description
The role involves designing, launching, and leading Gotion's aftermarket and service operations for lithium-ion energy storage systems across North America, focusing on building a scalable service network, optimizing logistics, managing end-of-life recycling programs, and ensuring high customer satisfaction and operational excellence.
Key Responsibilities
- Develop and execute North American aftermarket strategy for service operations, technical support, and reverse logistics.
- Build and lead the aftermarket service organization, including talent acquisition and capability development.
- Design and implement the U.S. SOHO Service Outlet network, establishing partner standards and performance metrics.
- Manage parts supply chain, inventory, and logistics to ensure high parts availability and accuracy.
- Lead technical support efforts, including resolving high-impact field issues and deploying diagnostics and predictive maintenance systems.
- Oversee warranty, budget, and business performance, including cost control and developing new revenue streams.
- Lead end-of-life battery recovery, recycling, and remanufacturing programs in compliance with regulations.
- Ensure high customer satisfaction and represent Gotion at industry forums to strengthen brand reputation.
Requirements
- Bachelor's degree in Engineering, Supply Chain, Operations, or a related field
- 10 years of experience in aftermarket, service, or distribution leadership roles within industrial equipment, automotive, or energy-storage sectors
- At least 5 years of experience leading multi-site teams or dealer service networks with direct budget and P&L accountability
- Proven ability to launch and scale aftermarket operations preferably with OEMs or Tier-1 suppliers such as Caterpillar, Cummins, Bosch
- Deep understanding of parts operations, warehouse management, PFEP (Plan For Every Part), and reverse logistics
- Hands-on experience with lithium-ion systems, BMS diagnostics, and field-service processes
- Regulatory fluency in EPA RCRA, OSHA HV safety, DOT IATA hazmat logistics, and EPR compliance
- Strong financial acumen and data-driven decision-making proficiency with ERP, WMS, CRM systems, and BI tools
- Willingness to travel 30-40% domestically
Benefits & Perks
Compensation/salary range: $160,000 - $200,000 USD
Work schedule: Willingness to travel 30-40% domestically
Work environment perks: Not explicitly specified
Additional benefits: Opportunities for career growth and advancement, equal opportunity employment, inclusive and diverse workplace culture
Ready to Apply?
Join Gotion and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Gotion
HVAC Utilities Supervisor Industrial HVAC Systems
Gotion
NEW
Manteno
Full Time
16h
$80k-100k
Electrical Maintenance Supervisor Industrial 480V Systems
Gotion
NEW
Manteno
Full Time
16h
$80k-100k
QMS Engineer
Gotion
NEW
Manteno
Full Time
16h
$90k-120k