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Job Description
This role involves building and managing the after-sales service system for Gotion's electric vehicle and energy storage products in Europe and Africa, including customer relationship management, technical training, and handling customer complaints to ensure high satisfaction and operational efficiency.
Key Responsibilities
- Construct and manage the after-sales team in EU-AF
- Build the after-sales service system and establish operational standards in Europe and Africa
- Design service experiences and develop customer satisfaction monitoring and improvement systems
- Plan and develop the Euro-African after-sales technical training system and content
- Collect, analyze, and report on customer complaints and collaborate with R&D and quality departments to resolve issues
- Maintain customer relationships and improve customer satisfaction
Requirements
- Bachelor's degree or above
- Ability to communicate in English as the working language
- Able to accept frequent travel
- 5 years of overseas after-sales management experience
- Familiar with car companies and battery products
- Familiar with warranty terms
- Excellent communication skills
- Strong sense of teamwork
- Good at negotiation and contract control
- Understanding of overseas service outsourcing
- Experience in building and managing self-built teams
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule (not specified in the posting)
Work environment perks (inclusive and diverse workplace culture, equal employment opportunities, fostering a culture of inclusion and belonging)
Additional benefits (opportunities for frequent travel, professional development in after-sales management, collaborative work environment)
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