Job Description
A senior-level role providing expert technical support for the CEO and executive team, including managing devices, AV systems, hybrid meeting spaces, and ensuring seamless communication and operational efficiency across the organization.
Key Responsibilities
- Provide dedicated technical support for the CEO, ensuring all devices and collaboration tools are secure, updated, and high-performing.
- Deliver expert-level troubleshooting and assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.
- Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits.
- Own the performance, stability, and readiness of executive meeting spaces, including setting up and supporting high-visibility events.
- Maintain and troubleshoot AV ecosystems such as Zoom Rooms, Crestron, Q-SYS, Logitech Rally, and related systems.
- Provide onsite support for critical office technologies including network access, workstations, docks, monitors, and printers.
- Collaborate with IT, Security, Networking, and Collaboration teams to resolve support issues and ensure smooth technology operations.
- Resolve high-priority remote support tickets, conduct root-cause analysis, and implement proactive prevention measures.
Requirements
- Serve as the dedicated technology engineer for the CEO, ensuring all devices, applications, and collaboration tools are secure, updated, and performing at their best.
- Deliver white-glove technical assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.
- Proactively anticipate technology needs for meetings, travel, presentations, and offsite events.
- Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits.
- Provide discreet, customer-focused service with maximum professionalism and confidentiality.
- Own the performance, stability, and readiness of executive meeting spaces including boardrooms, all-hands rooms, and hybrid conferencing environments.
- Set up, run, and support high-visibility events such as board meetings, all-hands, investor presentations, livestreams, and CEO-hosted sessions.
- Maintain and troubleshoot AV ecosystems including Zoom Rooms, Crestron, Q-SYS, Logitech Rally, DSP configurations, microphones, video routing, and signal flows.
- Ensure all executive AV systems maintain enterprise-grade reliability, uptime, and quality.
- Provide onsite support for critical office technologies including network access, workstations, docks, monitors, printers, and workspace technology.
- Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues.
- Collaborate with Security, Networking, and Collaboration teams to ensure smooth technology operations across executive areas.
- Resolve executive and high-priority remote tickets when onsite obligations allow.
- Drive root-cause analysis, documentation, and proactive prevention measures for technical issues.
- Influence improvements to endpoint management, automation, and standardization across the organization.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks (white-glove technical support, professional confidentiality, high-visibility event support, collaboration with multiple teams)
Additional benefits (opportunities for professional growth, involvement in high-profile events, contribution to sustainable solutions through company platform)
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