Job Description
The Performance Development Manager leads post-training and ongoing development programs for the Collections team, focusing on onboarding, coaching, and continuous education to improve performance, quality, and consistency across the department.
Key Responsibilities
- Lead post-training, nesting, and ongoing development programs for the Collections team
- Ensure newly trained agents successfully transition into production
- Provide targeted coaching for bottom performers
- Manage training calibrations and deliver continuous education to improve performance, quality, and consistency
- Mentor agents and managers to support skill development
- Support struggling teams and respond to agent questions
- Drive a culture of continuous learning
- Accelerate agent ramp-up and close performance gaps
- Improve overall departmental results
Requirements
- Experience in leading post-training, nesting, and ongoing development programs for a team, with a focus on performance improvement and continuous education.
- Ability to ensure newly trained agents successfully transition into production roles.
- Proven track record of providing targeted coaching for bottom performers to improve their performance.
- Experience managing training calibrations to maintain consistency and quality across teams.
- Ability to mentor agents and managers, supporting struggling teams and responding to agent questions.
- Demonstrated skill in driving a culture of continuous learning within a team or organization.
- Experience in accelerating ramp-up processes for new team members and closing performance gaps.
- Strong leadership skills to improve overall departmental results through training and development initiatives.
- Educational background or experience relevant to training, coaching, or team development (specific degree requirements are not explicitly stated but implied).
- Physical and mental capacity to support ongoing team development activities (implied, not explicitly stated).
Benefits & Perks
Compensation range: $70,000 - $85,000 annually
Ready to Apply?
Join GoodLeap and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at GoodLeap
More jobs at GoodLeap
Government Insuring Specialist
GoodLeap
NEW
Not specified
Full Time
2d
$0k-0k/hr
Tax Analyst
GoodLeap
Roseville
Full Time
3d
$0k-0k/hr
Post Closing Escalation Specialist
GoodLeap
Not specified
Full Time
Feb 26
$0k-0k/hr
More jobs in Location not specified
Sr. Product Marketing Manager - Smart Trailers
Samsara
NEW
Remote
Full Time
4h
$102k-172k
Relationship Specialist, West Coast
Palmetto Clean Tech
NEW
Remote
Full Time
2d
Relationship Specialist, West Coast
Palmetto Clean Technology
NEW
Remote
Full Time
2d