Job Description
The Performance Development Manager leads post-training and ongoing development programs for the Collections team, focusing on onboarding, coaching, performance improvement, and fostering a culture of continuous learning to enhance team performance and results.
Key Responsibilities
- Lead post-training, nesting, and ongoing development programs for the Collections team
- Ensure newly trained agents successfully transition into production
- Provide targeted coaching for bottom performers
- Manage training calibrations and deliver continuous education to improve performance, quality, and consistency
- Mentor agents and managers to support team development
- Support struggling teams and respond to agent questions
- Accelerate ramp-up and close performance gaps to improve departmental results
Requirements
- Experience in leading post-training, nesting, and ongoing development programs for a team, with a focus on performance, quality, and consistency.
- Ability to ensure newly trained agents successfully transition into production roles.
- Proven ability to provide targeted coaching for bottom performers to improve their performance.
- Experience managing training calibrations to maintain training standards and consistency.
- Ability to deliver continuous education and training to strengthen team performance and quality.
- Experience mentoring agents and managers to support their development.
- Ability to support struggling teams and respond effectively to agent questions.
- Demonstrated skill in accelerating ramp-up times for new agents.
- Experience in closing performance gaps within a team or department.
- Proven track record of improving overall departmental results through training and development initiatives.
- Strong communication skills to support a culture of continuous learning.
- Ability to work collaboratively within a team environment.
- Experience in a role related to performance development, coaching, or training management.
- Educational background or experience relevant to training, coaching, or performance management (specific degree requirements are not explicitly stated but implied through the role's responsibilities).
Benefits & Perks
Compensation range of $70,000 - $85,000 annually
Ready to Apply?
Join GoodLeap and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at GoodLeap
More jobs at GoodLeap
Government Insuring Specialist
GoodLeap
NEW
Not specified
Full Time
2d
$0k-0k/hr
Tax Analyst
GoodLeap
Roseville
Full Time
3d
$0k-0k/hr
Post Closing Escalation Specialist
GoodLeap
Not specified
Full Time
Feb 26
$0k-0k/hr
More jobs in Location not specified
Sr. Product Marketing Manager - Smart Trailers
Samsara
NEW
Remote
Full Time
12h
$102k-172k
Relationship Specialist, West Coast
Palmetto Clean Tech
NEW
Remote
Full Time
2d
Relationship Specialist, West Coast
Palmetto Clean Technology
NEW
Remote
Full Time
2d