Service Desk Technician
Forbright BankChevy Chase, Maryland
Full Time
Posted November 18, 2025
$68k - $80k
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Job Description
The Service Desk Technician provides technical support to bank staff, assisting with system checks, ticket and patch management, inventory tracking, and systems imaging to ensure smooth IT operations within the organization.
Key Responsibilities
- Provide quality and timely technical support to bank staff
- Assist with daily systems checks and maintenance
- Manage support tickets and apply patches
- Perform systems imaging and inventory tracking
- Participate in on-call support as needed
Requirements
- Provide quality and timely technical support to bank staff.
- Assist the broader IT team with daily systems checks, ticket and patch management, inventory tracking, and systems imaging.
- Work primarily conducted in an office setting, with some positions potentially allowing remote work through technology at management discretion.
- Remain in a stationary position for extended periods of time while performing duties.
- Use hands and fingers to operate technology and office machinery such as printers and scanners.
- Utilize a computer monitor with visual acuity.
- Communicate clearly verbally and in writing with others.
Benefits & Perks
Comprehensive health, dental, and vision plans
4 weeks PTO
401k company match
Metro SmartTrip benefits
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement
Best Workplaces for Commuters 2023 and 2024
Recognition as The Washington Post Top Workplaces 2023, 2024, and 2025
American Banker Best Banks to Work For 2023
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