Job Description
The Technical Consultant will deploy, support, and troubleshoot enterprise GIS solutions in cloud environments like AWS and Azure, working with cross-functional teams to optimize system performance and develop innovative cloud-based GIS offerings for a variety of clients.
Key Responsibilities
- Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise solutions in cloud environments such as AWS and Azure.
- Implement and validate solution changes to ensure minimal downtime and optimal operational efficiency.
- Work with a multidisciplinary team to deploy cloud-based GIS solutions for various clients.
- Research and develop solutions using new cloud technologies to enhance existing deployments and create new offerings.
- Provide proactive support to identify and resolve uptime and performance issues, including root cause analysis.
- Engage with development, QA, and product teams to resolve technical issues and improve system performance.
- Participate in rotational 24/7 on-call technical support for enterprise GIS systems.
Requirements
- 5 years of experience designing, implementing, and administrating enterprise GIS solutions systems that leverage the ArcGIS platform desktop, enterprise, and online
- Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions
- Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
- Demonstrated problem-solving skills with the ability to think quickly
- US citizenship
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), or a related STEM field
- Experience deploying, administering, monitoring, and troubleshooting ArcGIS Enterprise-based solutions in cloud environments such as AWS and Azure
- Experience with deploying and supporting cloud solutions in environments supporting 24/7 high-availability production systems
- Ability to implement and validate solution changes with minimal downtime and maximum operational efficiency
- Ability to recognize and handle uptime and performance challenges proactively
- Experience engaging with development, QA, and product teams to bring cases to resolution
- Ability to troubleshoot systems and provide root cause analysis
- Willingness to provide rotational 24/7 on-call technical support
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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