Technical Support Engineer III Hybrid - US
Energy SolutionsBoston, Massachusetts
Full Time
Posted December 11, 2025
$95k - $125k
Apply Now
Application opens on company website
Job Description
A senior technical support engineer responsible for resolving complex customer issues, managing infrastructure and data, automating processes, and mentoring junior staff within a growing energy solutions company, with a focus on delivering excellent customer service and technical expertise.
Key Responsibilities
- Manage a high volume of complex customer support cases, balancing urgent escalations and backlog reduction
- Coordinate cross-team resources to resolve critical or systemic technical issues
- Maintain and manage infrastructure, networks, servers, and software applications
- Collect, store, manage, and analyze large volumes of data ensuring quality, security, and accessibility
- Automate routine business processes using software solutions and Robotic Process Automation (RPA)
- Serve as a technical advisor by translating complex technical findings into clear, actionable information
- Mentor and support junior technical support engineers through coaching and review of troubleshooting approaches
- Create and maintain detailed troubleshooting guides, runbooks, and post-mortem reports for high-impact incidents
- Ensure knowledge base documentation is accurate, complete, and technically sound
Requirements
- Minimum of 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate to advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Experience in training and mentoring junior staff.
Benefits & Perks
Salary range of $95,000 to $125,000, with a target compensation of $118,000 to $120,000 based on experience and qualifications
Hybrid work schedule with a minimum of 1 day per week onsite at one of the company offices
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
Ready to Apply?
Join Energy Solutions and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Energy Solutions
More jobs at Energy Solutions
Admin Assistant - Energy Efficiency program processor
Energy Solutions
Portland
Full Time
Oct 6
$0k-0k/hr
Workday Developer Hybrid Boston, MA - US
Energy Solutions
Boston
Full Time
Oct 10
$100k-115k
Director, Growth Management and Strategy
Energy Solutions
Not specified
Full Time
Oct 5
$145k-180k
More jobs in Boston, Massachusetts
Regional Health Market Leader - East Region
Cannon Design
NEW
Boston
Full Time
2h
$196k-245k
Manager, Interconnection Engineering
Nexamp
NEW
Boston
Full Time
2h
$150k-165k
Interconnection Project Manager DG
New Leaf Energy
NEW
Boston
Full Time
2d
$114k-132k