Technical Support Engineer III Hybrid Chicago, IL - US
Energy SolutionsChicago, Illinois
Full Time
Posted December 11, 2025
$95k - $125k
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Job Description
The Technical Support Engineer III at Energy Solutions is a senior technical expert responsible for resolving complex customer issues, supporting infrastructure and software systems, automating business processes, and mentoring junior staff to ensure high-quality technical support and continuous improvement.
Key Responsibilities
- Resolve complex customer issues and manage high volume of cases, including urgent escalations
- Coordinate cross-team resources to accelerate resolution of critical or systemic issues
- Manage and maintain infrastructure, networks, servers, and software applications
- Collect, store, manage, and analyze large volumes of data ensuring quality, security, and accessibility
- Automate routine business processes using software solutions, workflow tools, and RPA
- Serve as a technical advisor by translating complex technical findings into clear, actionable information
- Mentor and support junior technical support engineers through coaching, troubleshooting, and documentation review
- Create and maintain troubleshooting guides, runbooks, and post-mortem reports for high-impact incidents
- Ensure knowledge base documentation is accurate, complete, and technically sound
Requirements
- Minimum of 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate to advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Ability to manage a high volume of complex cases while balancing urgent escalations and proactive backlog reduction.
- Experience coordinating cross-team resources to accelerate resolution for critical or systemic issues.
- Experience managing and maintaining infrastructure, networks, servers, and software applications.
- Experience collecting, storing, managing, and analyzing large volumes of data generated from various sources within the company, ensuring data quality, security, and accessibility.
- Experience automating routine and manual business processes using software solutions, workflow tools, and Robotic Process Automation (RPA).
- Ability to serve as a trusted technical advisor by translating complex technical findings into clear, actionable information.
- Experience coaching, supporting, and reviewing troubleshooting approaches, documentation, and customer communication for junior technical support staff.
- Ability to author detailed troubleshooting guides, runbooks, and post-mortems for high-impact incidents.
- Experience ensuring knowledge base documentation is complete, technically sound, and usable by all support tiers.
- Proficiency in working both independently and as part of a team in a hybrid work environment, with onsite work at least 1 day per week.
- Ability to support and maintain infrastructure, networks, servers, and software applications.
- Ability to work in a role that involves managing and analyzing large data volumes with a focus on data quality and security.
Benefits & Perks
Salary range of $95,000 to $125,000, with a target compensation of $118,000 to $120,000 based on experience and qualifications
Hybrid work schedule with a minimum of 1 day per week onsite at one of the company offices
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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