Technical Support Engineer III Hybrid Boston, MA - US
Energy SolutionsBoston, Massachusetts
Full Time
Posted December 11, 2025
$95k - $125k
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Job Description
A senior technical support engineer responsible for resolving complex software and infrastructure issues, mentoring junior staff, and improving support processes within a growing energy solutions company, with a focus on cloud applications, automation, and data management.
Key Responsibilities
- Resolve complex customer issues and manage high volume of cases, including urgent escalations and backlog reduction.
- Coordinate cross-team resources to accelerate resolution of critical or systemic issues.
- Manage and maintain infrastructure, networks, servers, and software applications.
- Collect, store, manage, and analyze large volumes of data ensuring quality, security, and accessibility.
- Automate routine business processes using software solutions, workflow tools, and RPA to improve efficiency.
- Serve as a technical advisor by translating complex technical findings into clear, actionable information.
- Mentor and support junior technical support engineers through coaching and review of troubleshooting approaches.
- Create and maintain detailed troubleshooting guides, runbooks, and incident post-mortems.
- Ensure knowledge base documentation is accurate, complete, and technically sound.
Requirements
- Minimum of 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate to advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Experience in training and mentoring junior staff.
Benefits & Perks
Salary range of $95,000 to $125,000 with a target of $118,000 to $120,000 based on experience and qualifications
Hybrid work schedule requiring onsite presence at least 1 day per week
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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