Technical Support Engineer II Hybrid Oakland, CA - US
Energy SolutionsOakland, California
Full Time
Posted October 22, 2025
$85k - $115k
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Job Description
The Technical Support Engineer II at Energy Solutions is responsible for managing and resolving technical issues related to software systems that support energy incentive programs, collaborating with development teams, and providing technical assistance to ensure system functionality and client satisfaction.
Key Responsibilities
- Manage software work tickets by gathering information, prioritizing tasks, and following up on deliverables
- Troubleshoot, reproduce, and develop solutions for technical issues
- Escalate urgent problems to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Engage with development teams to support development environments
- Interact with users and staff of varying technical levels to provide support and guidance
- Contribute to documentation through knowledge articles and runbooks
- Respond to support requests with timely solutions
Requirements
- Minimum of 5 years of relevant experience in technical support or related roles.
- Bachelor’s degree in computer science or a related field is preferred but not required.
- Proficiency in debugging and resolving technical issues related to software systems.
- Experience managing multiple tasks simultaneously and prioritizing work effectively.
- Strong research and communication skills, both verbal and written.
- Ability to work independently with minimal guidance and as part of a team.
- Experience with Jira Software and other Atlassian products, or similar project management tools.
- Experience with Python scripting.
- Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users.
- Experience troubleshooting and reproducing technical issues, developing technical solutions, and escalating urgent problems to appropriate internal resources.
- Experience supporting custom software systems and collaborating with development teams to support development environments.
- Experience contributing to documentation through knowledge articles and runbooks.
- Experience with supporting software work tickets, including gathering information, seeking clarity, prioritizing tasks, and following up on deliverables.
- Strong decision-making skills and ability to document processes clearly.
- Ability to respond to support tasks with timely solutions.
- Self-motivated with a detail-attentive approach and a desire for continuous learning.
- Experience with collaboration tools such as Confluence, Slack, and SharePoint is a plus.
- Experience with SOC 2 compliance is a plus.
- Experience or domain knowledge in energy efficiency or renewable energy is a plus.
- Ability to work in a hybrid environment, working onsite at least 1 day per week (currently Wednesdays) with flexibility for other days.
- Ability to perform background checks, including a drug screen and verification of work authorization in the U.S.
- Must be able to provide reasonable accommodations for individuals with disabilities during the application and interview process.
Benefits & Perks
Salary range of $85,000 to $115,000 with a target of $97,750 based on experience and qualifications
Hybrid work schedule with at least 1 day onsite per week (currently Wednesdays) with flexibility
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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