Technical Support Engineer II Hybrid Oakland, CA - US
Energy SolutionsOakland, California
Full Time
Posted October 22, 2025
$85k - $115k
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Application opens on company website
Job Description
The Technical Support Engineer II at Energy Solutions is responsible for managing and resolving technical issues related to software systems that support clean energy incentive programs, collaborating with development teams, and providing technical guidance to ensure system functionality and client satisfaction.
Key Responsibilities
- Manage software work tickets by gathering information, prioritizing tasks, and following up on deliverables
- Troubleshoot, reproduce, and develop solutions for technical issues
- Escalate urgent problems to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Engage with development teams to support development environments
- Interact with a broad range of users and staff to provide technical support and guidance
- Contribute to documentation through knowledge articles and runbooks
- Respond to support tasks with timely solutions
- Provide support, direction, and guidance to team members
Requirements
- Minimum of 5 years of relevant experience in technical support or related roles.
- Bachelor’s degree in computer science or a related field preferred but not required.
- Proficiency in debugging and resolving technical issues related to software systems.
- Experience with managing and resolving software work tickets, including gathering information, prioritizing tasks, assigning tickets, and following up on deliverables.
- Ability to troubleshoot and reproduce technical issues and develop technical solutions.
- Experience collaborating directly with engineers, project managers, and other staff members.
- Strong multitasking, documentation, and decision-making skills.
- Experience with Jira Software and other Atlassian products, or similar ticketing and project management tools.
- Strong interpersonal communication skills, both verbal and written.
- Experience with Python scripting.
- Self-motivated, detail-attentive, and committed to continuous learning.
- Ability to interact effectively with a broad range of people of varying technical levels, including IS staff, management, and functional users.
- Ability to work independently with minimal guidance and manage time effectively.
- Availability to work onsite at one of the company’s offices a minimum of 1 day per week, currently Wednesdays, with flexibility for additional days.
- Must be authorized to work in the U.S. and willing to undergo a background check and drug screening.
Benefits & Perks
Salary range of $85,000 to $115,000 with a target of $97,750, commensurate with experience
Hybrid work schedule with at least 1 day onsite per week (Wednesdays) with flexibility
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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