Technical Support Engineer II Hybrid Chicago, IL - US
Energy SolutionsChicago, Illinois
Full Time
Posted October 22, 2025
$85k - $115k
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Job Description
The Technical Support Engineer II at Energy Solutions is responsible for managing and resolving technical issues related to software systems that facilitate energy incentive programs, collaborating with development teams, and supporting clients to ensure system functionality and client satisfaction.
Key Responsibilities
- Manage software work tickets by gathering information, prioritizing tasks, and following up on deliverables
- Troubleshoot, reproduce, and develop solutions for technical issues
- Escalate urgent problems to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Support development teams in maintaining and improving development environments
- Interact with users and staff of varying technical levels to provide support and guidance
- Contribute to documentation through knowledge articles and runbooks
- Respond to support requests with timely solutions
Requirements
- Minimum of 5 years of relevant experience in technical support or related roles.
- Bachelor’s degree in computer science or a related field is preferred but not required.
- Proficiency in debugging and resolving technical issues related to software systems.
- Experience managing multiple tasks simultaneously and prioritizing work effectively.
- Strong research and communication skills, both verbal and written.
- Ability to work independently with minimal guidance and as part of a team.
- Experience with Jira Software and other Atlassian products, or similar project management tools.
- Experience with Python scripting.
- Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users.
- Experience troubleshooting and reproducing technical issues and developing technical solutions.
- Experience collaborating directly with engineers, project managers, and other staff.
- Experience supporting and managing software work tickets, including gathering information, seeking clarity, prioritizing tasks, and following up on deliverables.
- Ability to escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Experience contributing to documentation through knowledge articles and runbooks.
- Self-motivated with the ability to self-manage time and work under minimal guidance.
- Familiarity with Jira, Confluence, Slack, and SharePoint is a plus.
- Experience with SOC 2 compliance is a plus.
- Experience in the energy efficiency or renewable energy domain is a plus.
- Ability to work in a hybrid environment, working onsite at least 1 day per week (currently Wednesdays) with flexibility for additional days.
- Ability to pass a background check and drug screening as part of the employment process.
- Authorization to work in the U.S. indefinitely.
Benefits & Perks
Salary range of $85,000 to $115,000 with a target of $97,750 based on experience and qualifications
Hybrid work schedule with at least 1 day onsite per week (currently Wednesdays) with flexibility
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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