Technical Support Engineer II Hybrid Chicago, IL - US
Energy SolutionsChicago, Illinois
Full Time
Posted October 22, 2025
$85k - $115k
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Job Description
The Technical Support Engineer II at Energy Solutions is responsible for managing and resolving technical issues related to software systems that facilitate energy incentive programs, collaborating with development teams, and supporting clients to ensure system functionality and performance in a hybrid work environment.
Key Responsibilities
- Manage software work tickets by gathering information, prioritizing tasks, and following up on deliverables
- Troubleshoot, reproduce, and develop solutions for technical issues
- Escalate urgent problems to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Engage with development teams to support development environments
- Interact with users and staff of varying technical levels to provide support and guidance
- Contribute to documentation through knowledge articles and runbooks
- Respond to support tasks with timely solutions
Requirements
- Minimum of 5 years of relevant experience in technical support or related roles.
- Bachelor’s degree in computer science or a related field preferred but not required.
- Proficiency in debugging and resolving technical issues related to software systems.
- Experience with managing and resolving software work tickets, including gathering information, prioritizing tasks, assigning tickets, and following-up on completion of deliverables.
- Ability to troubleshoot and reproduce technical issues and develop technical solutions.
- Experience collaborating directly with engineers, project managers, and other technical staff.
- Strong interpersonal communication skills, both verbal and written, to interact with a broad range of people of varying technical levels.
- Experience with Jira Software and other Atlassian products, or similar ticketing and project management tools.
- Experience with Python scripting.
- Self-motivated, detail-attentive, and able to work independently with minimal guidance.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Ability to contribute to documentation through knowledge articles and runbooks.
- Ability to respond to support tasks with timely solutions.
- Willingness to work in a hybrid environment, working onsite at least 1 day per week, currently Wednesdays, with flexibility for additional days.
- Must be authorized to work in the U.S. and willing to undergo a background check and drug screening.
Benefits & Perks
Salary range of $85,000 to $115,000 with a target of $97,750 based on experience and qualifications
Hybrid work schedule with at least 1 day onsite per week (currently Wednesdays) with flexibility
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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