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IT Helpdesk Technician Oakland, CA

Energy Solutions
Posted January 29, 2025

Oakland, California

Energy Management

$24 - $32

Full Time

Job Description

The IT Helpdesk Technician I at Energy Solutions is responsible for providing IT support by responding to service requests, troubleshooting equipment and software issues, managing IT inventory, and assisting with audio-visual setups for meetings.

Responsibilities

  • Respond to IT support requests and troubleshoot physical equipment
  • Provide basic troubleshooting for local and remote employees
  • Respond to service desk tickets and provide solutions
  • Escalate higher-level requests to senior IT members
  • Assist with internal office moves and buildouts
  • Support printer and scanner setup and troubleshoot issues
  • Log and track issues using the company ticketing system
  • Maintain IT inventory and ensure hardware availability
  • Assist in AV setups for meetings

Requirements

  • Relevant undergraduate degree or at least 2 years of related experience in IT support services
  • Basic knowledge of Windows and Mac OS X
  • Basic knowledge of networking
  • Experience with Microsoft Office and SharePoint
  • Ability to work and thrive independently
  • Ability to interact successfully with internal clients and present in a primary role
  • Willingness to work some evenings and weekends for special projects
  • Authorization to work in the U.S. indefinitely
  • Compulsory background check and drug screen

Benefits

  • Compensation to commensurate with experience with the pay band of 24 - 32 Hourly
  • Generous retirement package
  • Medical, dental and vision insurance
  • Other pre-tax contribution plans
  • Employee Stock Ownership Plan (ESOP)
  • Predominantly remote workforce
  • Flexible work schedule including some evenings and weekends for special projects

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