Seasonal Guest Service Ambassador (Empire State Building)

• Engaging and guiding Observatory guests throughout the attraction, providing clear and friendly directions to ensure a memorable experience
• Responding to guest questions promptly and consistently with a positive and welcoming attitude
• Addressing customer complaints with empathy and professionalism, ensuring they are directed to the appropriate personnel for resolution
• Maintaining high levels of enthusiasm and positivity throughout the entire shift to create a joyful atmosphere
• Ensuring reliability and punctuality to enhance the overall guest experience
• Standing outside in various weather conditions for short periods, always with a warm and welcoming demeanor
• Monitoring staircases as guests walk up or down, ensuring their safety and comfort with attentive care
• Observing and reporting any improper conditions within the assigned workspace to maintain a pleasant and safe environment
• Adhering to all uniform and grooming standards (e.g., no visible tattoos, appropriate hair length, clean-shaven, good hygiene, and following a uniform wash cycle) to present a professional and approachable image
• Following ESB policies and management directives to ensure consistent and high-quality service
• Answering guest inquiries over the phone and redirecting calls as needed with courtesy and efficiency
• Setting up stanchions and properly aligning them to suit guest traffic, ensuring smooth and organized flow
• Preparing detailed written reports of unusual activities at management’s request, with attention to accuracy and clarity
• Pleasantly assisting guests with non-ESB related inquiries upon request, always with a helpful and friendly attitude

• Fluent in English with excellent communication skills; second language preferred
• Passion for delivering exceptional guest experiences, with a naturally outgoing, approachable personality and the ability to connect easily with guests without being prompted
• Must be available to workdays, nights, weekends and holidays as early as 4:45am or as late as 2:15am
• Must be able to stand for the duration of an 8-hour shift
• Must be able to work on high floors and travel in tight spaces such as elevators
• Must be able to read and follow a post assignment schedule

Benefits as per Local 32BJ Collective Bargaining Agreement.