Service Desk & AV Support Intern
Empire StateLocation not specified
INTERN
Posted September 1, 2026
$23 - $23/hr
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Job Description
Empire State Realty Trust, Inc.
Key Responsibilities
- Provide on-site and remote technology support for ESRT, ESBO, and building staff (Property Management Office, Building Engineers, Maintenance, Security, and Front Desk) under the guidance of senior team members
- Assist with white-glove, executive-level support for ESRT and ESBO senior leadership, including rapid response for high-visibility incidents
- Support workplace technology in conference rooms, offices, and shared spaces, including conferencing PCs, displays, docking stations, printers, peripherals, and Teams/Zoom meeting readiness
- Assist with end-user computing tasks including Windows 11 imaging/patching support, Microsoft 365, Adobe, and remote access, alongside endpoint management platforms such as Intune, PDQ Deploy/Inventory, and Qualys
- Support Active Directory and identity tasks under supervision, including password resets, group membership updates, and onboarding/offboarding assistance
- Assist with mobile device support (Windows/Android/iOS), including setup, troubleshooting, and asset tracking
- Maintain accurate ticket documentation in the helpdesk/ticketing system (including Salesforce) and track workstreams in Monday.com
- Support vendor coordination and IT asset inventory documentation; help maintain SOPs, runbooks, and knowledge articles
- Apply cybersecurity best practices in all work and support PCI/SOX compliance requirements for the Observatory
- Assist with operating, maintaining, and troubleshooting AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign) under the direction of the AV team
- Support Dante audio networking configuration and basic AV-over-IP troubleshooting
- Provide technical support for hybrid meetings and live events (Teams/Zoom), including room readiness and post-event follow-up
- Support Observatory exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems) and assist with preventive maintenance schedules, including ladder-based work as directed and supervised
- Perform daily AV and exhibit system monitoring checks, verifying integrity and availability of hardware and connected systems
- Assist with a range of ESBO events (e.g., movie night, lighting ceremonies) and support preparation of conference rooms and town halls
- Explore and help evaluate emerging technologies, including AI, to improve team workflows
- Control Systems: exposure to Crestron control system basics
- Audio DSP: introduction to Biamp Tesira and/or Q-SYS configuration
- Microphones & RF: assisting with Shure wireless microphone setup and coordination
- Networking: foundational exposure to Dante audio networking and AV-over-IP concepts
- Video Conferencing: Teams & Zoom meeting support
- Digital Signage: BrightSign player setup and content publishing basics
- Exhibit Support: assisting with exhibit maintenance and coordination with fabricators/installers
Requirements
- Foundational understanding of PC hardware, Windows OS, and Microsoft 365; basic AV/audiovisual interest or coursework a plus
- Strong customer service orientation and clear, professional communication skills
- Ability to follow established procedures, escalate appropriately, and work well under supervision
- Comfort learning new systems quickly and adapting to varied tasks across IT and AV disciplines
- Detail-oriented with good organizational habits and reliable follow-through on assigned tasks
- Ability to remain calm, courteous, and professional in fast-paced or high-visibility situations
- Prolonged periods of sitting at a desk and working on a computer
- Ability to work at heights using ladders
- Ability to move between offices and Observatory spaces
Ready to Apply?
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