IT Specialist
SamsaraRemote
INTERN
Posted September 4, 2026
$89k - $142k· Est.
Climate Technology
Remote
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Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- Samsara is hiring an Onsite IT Specialist to join our IT team!. Samsara’s IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work.
- This is an in-office position requiring 5 days per week in our Mexico City, Mexico office.
- Help the Samsara team both in our Mexico City office and online to resolve their tech problems.
- Manage a ticket queue and seek opportunities to improve how we work.
- Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.
- Support hardware recovery and asset management.
- Managing office endpoints like printers, laptops, conferencing room equipment, and more.
- Managing employee access to Samsara’s cloud infrastructure.
- Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc.
- Documenting IT policies and procedures.
- Partner with adjacent tiers and teams for escalations and process enhancements.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.
- Minimum of 2 years of help desk or technical support experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Basic networking experience
- Strong spoken and written English language skills.
- 8:00-5:00 Monday - Friday availability and occasional off-hours support for urgent technical issues or special events.
- Knowledge of Apple products (Macbooks, iphones, etc).
- Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).
- Experience with a ticketing system (Zendesk, Service Now, etc).
- A passion for learning and doing new things in a fast-paced environment.
- An affinity for working with all things electronic.
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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