AV Support Engineer, Empire State Building

• Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign) • Configure and manage Dante audio networking • Provide technical support for events and hybrid meetings (Teams/Zoom) • Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems) • Deliver executive-level support for high-visibility events • Collaborate with IT/network teams on connectivity and cybersecurity • Manage tickets in Salesforce and AV projects in Monday.com • Assist with Windows 11 patching, imaging, and content updates • Document configurations, SOPs, and maintenance schedules • Explore emerging technologies (including AI) to improve workflows • Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio • Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths • Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems • Provide technical assistance to support a wide range of ESBO events (i.e.; movie night, lighting ceremonies) • When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services • Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers • Identify, troubleshoot, and resolve various technical problems and ensure service levels agreement (SLA) are upheld • When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff, and Front desk • Ensure cybersecurity practices are incorporated into all IT and AV related work • Provide timely responses to support requests via phone, email or in person • Follow departmental change management processes and protocols • Provide executive level support to ESBO and ESRT senior leadership • Provide support for key office automation software (i.e., Office 365, Team, SharePoint, Adobe) • Provide timely updates to end-users and management regarding the status of reported problems/projects • Review helpdesk tickets and escalate as necessary based on established guidelines and procedures • Deployment of software updates, upgrades, and hot fixes, including the imaging of new devices, as required • Assist with the planning and deployment of new and upgraded hardware and software products • Assist other branches of Information Technology with projects and tasks • Carry out other duties assigned or requested by management • Maintain operation, configuration, documentation of all IT related issues • Maintain PCI and SOX compliance for the Observatory • Control Systems: Crestron control systems (required); programming & DM NVX distribution (preferred) • Medialon show control systems (preferred); Barco Overture automation & scheduling (preferred) • Audio DSP & Control:Q-SYS design, configuration, and control (required); scripting & advanced integration (preferred); Biamp Tesira DSP configuration (required); certification (preferred) • Audio Systems & Mixing: XLR-based audio systems, signal flow, and troubleshooting (required); Audio board mixing for live, installed, and hybrid environments (preferred) • Microphones & RF Systems: Shure wireless microphone systems setup and coordination (required); Wireless Workbench monitoring and optimization (preferred) • Networking & AV-over-IP: Dante audio networking setup and troubleshooting (required); Level 3 certification (preferred); Basic IP networking for AV systems (required); VLANs, QoS, and managed switch configuration (preferred) • Lighting Systems (Theatrical & Architectural):Theatrical and architectural lighting systems integration (preferred); ETC lighting control platforms (Eos family) (preferred). DMX and sACN lighting networks configuration and troubleshooting (preferred) • Video Conferencing: Teams & Zoom support (required); room design standards (preferred) • Digital Signage: BrightSign player setup and content publishing (required); BrightSign Network (BSN) administration (preferred) • Show Control & Automation: Medialon-based multi-system show control integration (preferred); Barco Overture automation for synchronized AV, lighting, and media playback (preferred) • Exhibit & Experiential Support: Exhibit fabrication maintenance and support, including AV integration during build and install (required); Coordination with fabricators, designers, and installers for permanent and temporary exhibits (preferred)

• Strong understanding of AV and IT systems, PC hardware, OS, and networking • Strong technical aptitude and troubleshooting skills • Outstanding communication and customer service • Ability to manage stressful situations in a calm, courteous, and efficient manner • Ability to make quick, clear decisions with minimal supervision • Ability to meet deadlines and strong attention to detail • Excellent interpersonal, oral, and written communication skills • Detail-oriented with strong organizational skills • WORK SCHEDULE: • Flexible schedule, including ability to work nights, weekends, and holidays • Prolonged periods of sitting at a desk and working on a computer • Ability to work at heights using ladders • Ability to move between offices • Must be able to lift up to 50 pounds at times

• Competitive base salary and bonus • Health/Dental/Vision insurance • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance • Voluntary Enhanced LTD Program • Voluntary Hospital, Accident, and Cancer Programs • 401(k) with 100% match up to 5% • Paid parental leave • Pre-tax transit accounts • Employee Assistance Program for emotional, financial, and legal support