Assistant Property Manager, Multifamily

• Responsible for the overall financial performance of the property, including operating income, expenses, and NOI • Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management • Assist in developing annual operating budgets, capital plans, and multi-year forecasts • Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met • Partner with Property Manager on financial analysis and reporting • Oversee expense management, vendor costs, and operational efficiencies • Ensure a high level of resident satisfaction through proactive communication and responsive service • Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics • Support leasing teams in driving traffic, managing leads, and executing renewals • Review and approve resident communications, notices, and policies • Handle escalated resident issues and ensure timely, solution-oriented resolution • Support community engagement initiatives to enhance resident retention • Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams • Establish clear performance goals and hold team members accountable to service and operational standards • Participate in hiring, performance management, and employee development • Foster a collaborative, service-oriented culture aligned with ESRT values • Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities • Conduct regular property inspections and ensure building standards are consistently met • Manage work order systems to ensure timely completion of maintenance requests • Ensure compliance with building policies, house rules, and company procedures • Identify operational risks and implement solutions to mitigate them • Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance • Manage contract negotiations, renewals, and vendor relationships • Ensure all vendors maintain proper insurance and meet building requirements • Oversee service contracts for maintenance, cleaning, security, and specialty services • Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others • Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable • Maintain all building permits, certifications, and inspection records • Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals • Manage incident reporting, insurance claims, and risk mitigation strategies • Ensure staff and vendors complete required safety training and certifications • Develop and execute capital improvement and renovation plans • Partner with project management teams to oversee unit renovations and building upgrades • Monitor project budgets, timelines, and quality of work • Ensure all construction and alterations comply with building standards and local codes • Lead property-level initiatives aligned with portfolio and company goals • Provide regular reporting to senior leadership on financial performance, operations, and resident metrics • Identify opportunities to improve efficiency, resident experience, and asset value • Participate in portfolio-wide initiatives and special projects

• Strong financial acumen with ability to analyze budgets, forecasts, and financial statements • Knowledge of residential leasing, rent regulation, and property operations • Strong leadership and team management skills • Excellent communication and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment • Working knowledge of building systems (mechanical, electrical, plumbing) • Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems • Prolonged periods of sitting at a desk and working on a computer • Ability to walk properties extensively, including stairs, for inspections • Must be able to lift up to 15 pounds at times

• Competitive base salary and bonus • Health/Dental/Vision insurance • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance • Voluntary Enhanced LTD Program • Voluntary Hospital, Accident, and Cancer Programs • 401(k) with 100% match up to 5% • Paid parental leave • Pre-tax transit accounts • Employee Assistance Program for emotional, financial, and legal support