Product Operations Associate (NZ)

• Operate and monitor robots remotely, ensuring tasks are completed safely and efficiently. • Act as the ops team voice in product and engineering discussions, providing real-world feedback and validating new features. • Coordinate a distributed remote ops team: assign tasks, unblock issues, and keep operations running smoothly. • Own daily planning, task tracking, and documentation across shifts and time zones. • Produce daily summaries and reports on robot performance, metrics, and operational trends. • Maintain operational playbooks and knowledge bases for repeatable, scalable processes. • Work with customers and site teams to resolve daily operational blockers, ensuring robots can operate safely and efficiently. • Identify gaps between product intent and real-world usage, and turn frontline experience into actionable improvements. • Leverage AI and automation tools to streamline workflows, detect anomalies, and reduce manual effort.

• Strong organizational skills: able to manage tasks, shifts, and workflows across distributed or remote teams. • Experience producing reports, metrics, or summaries that clearly communicate operational performance to stakeholders. • Excellent verbal and written communication skills; able to translate technical observations into actionable insights. Can tailor communication for different audiences. • Able to coordinate with cross-functional teams and work directly with customers or site teams to resolve operational blockers. • Self-starter with strong problem-solving skills and the ability to work independently in a fast-moving environment. • Detail-oriented while able to prioritize what matters most; anticipates and mitigates operational risks. • Curious about emerging technology and AI; excited to experiment, iterate, and optimize workflows. Having built web applications or tools is a bonus. • Occasionally lift and position robots and related equipment (typically up to 50 lbs / 23 kg). • Comfortable attaching and securing payloads (e.g., 360° cameras) onto robotic platforms. • Basic knowledge of construction projects, including the various phases of construction and the operational workings of a job site • Familiarity with basic scripting, vibe-coding, dashboards, or workflow automation.