Manager of IT Engineering (USA)

• Lead the IT Engineering function as a player-coach, balancing hands-on execution with team leadership, prioritization, and operational rigor. • Own IT support performance, including queue health, routing, service levels, and project execution for a distributed workforce. • Own identity and SaaS lifecycle management across Okta, Google Workspace, Slack, and Atlassian, with a focus on low-touch onboarding and offboarding through SCIM and scripting. • Manage the company’s macOS-heavy endpoint fleet through Iru or similar MDM tooling, maintaining secure device posture and compliance baselines. • Drive the IT portion of SOC 2 and ISO 27001 readiness, including evidence collection, access reviews, control testing, and partnership on shared controls with Security Engineering. • Lead internal AI tooling enablement for employees, including support for Claude Cowork, ownership of the org skills library, and rollout of MCP servers with sustainable operating controls. • Manage SaaS renewals, access policies, and the IT budget surface area to improve cost efficiency and tooling effectiveness. • Ensure policies, runbooks, and operating documentation are complete, current, and usable so the function scales consistently and remains audit-ready. • Deliver clear first-year outcomes, including SLO attainment on response and resolution, reduced manual lifecycle work, broad Cowork skill adoption, four internal MCP server deployments, and clean SOC 2 / ISO audit cycles with no IT findings.

• 7+ years of IT or IT engineering experience, including hands-on work across identity, endpoint management, and SaaS administration. • Experience leading others formally or informally, including mentoring, coordinating work, and raising operating standards across a small team. • Hands-on experience with Okta or comparable identity platforms such as Entra or JumpCloud. • Hands-on experience managing macOS fleets with Iru, Jamf, Kandji, or similar MDM tooling. • Working knowledge of Google Workspace administration, Slack administration, and Atlassian administration. • Scripting ability in Python, Bash, or Zsh, with a track record of building automation rather than relying only on admin-console work. • Working knowledge of SOC 2 and ISO 27001 IT controls. • Strong written communication and comfort operating in a highly distributed, documentation-heavy environment. • Daily use of AI tools in real work, with clear examples of workflows, scripts, skills, or tools you have built or adopted meaningfully.

• Impact : You will own a critical function that directly shapes how employees across the company work, collaborate, and stay productive in a secure and scalable environment. • Scope : This role spans support operations, identity, SaaS, endpoint posture, audits, internal AI tooling, vendor management, and documentation, giving you a broad surface area from day one. • Build the future of IT : DroneDeploy has already deployed Claude Cowork company-wide, uses Glean in production, and is bringing MCP servers online; this role helps turn that momentum into durable systems and company-wide adoption. • Growth : This is an excellent opportunity for a strong IT technical lead stepping into management or an early-career manager ready to take on broader ownership, with structured coaching from senior leadership and opportunities to expand into adjacent DevOps and Security functions as the organization evolves. • Access : You will work closely with infrastructure and security leadership, partner across DevOps, Security Engineering, People Ops, Procurement, Engineering, Product, and GTM, and have meaningful visibility with senior R&D leadership. • Culture : We value people who simplify complexity, follow through on commitments, and use new tools thoughtfully to create leverage for others.