Job Description
At Celonis, we believe our people make us who we are and that “The Best Team Wins”.
Key Responsibilities
- Drive the AI-augmented delivery transformation of the CoE — Apollo/Atlas, agentic delivery, and reusable assets — making AI-led delivery the default and lifting delivery productivity across the region. Collaborate with the Global CCO AI Agentification team for Services in doing so and bring best practices and assets to the regions.
- Be accountable for a balanced CoE scoreboard: utilisation, AI-driven delivery productivity, delivery quality and customer satisfaction, reusable-asset generation, and retention of senior talent.
- Work with services leadership to reinforce the Services CoE strategy, including the services to be delivered from the CoE, employee profiles and roles, hiring plans, organizational structure, enablement approach, career development, and relevant success metrics.
- Develop and grow the CoE Domains aligned to our business directions, empowering the skill and domain knowledge growth across the CoE. Creating the expert team supporting our Field teams and our Customers.
- Oversee the CS Project Office and, through it, resource management, utilisation and capacity planning, PSA, and delivery excellence for the region.
- Maintain Subcontracting relationships and governance as well as overseeing a pool of Subco talent centrally located in the CoE.
- Own the health of the EMEA CoE — engagement, morale, retention, productivity, resource allocation, and enablement — and the outcomes these drive.
- Serve as a day-to-day people manager for a team of managers, and principal Deployment Engineers and Deployment Architects. Invest in their career development and overall employee engagement and contribute to a dynamic Services CoE culture.
- Work with CCO global programs and other CCO wide initiatives for repeatable assets, methodology development leveraging the talent we have in the CoE.
- Work collaboratively with and influence other departments, especially Product, Sales and Value Engineering, to promote customer satisfaction and achieve business unit and company goals.
Ready to Apply?
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