Working Student - IT Support (f/m/d)
Canadian SolarLocation not specified
Part Time
Posted August 14, 2026
$107k - $162k· Est.
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Job Description
This internship is ideal for someone who wants practical exposure to corporate IT support, Microsoft 365 administration basics, user communication and IT documentation.
Key Responsibilities
- As a Working Student - you will support the IT Service Desk team with first-level user support, ticket handling and documentation for employees across EMEA, helping to keep daily operations running smoothly in a multicultural environment.
- Infrastructure & End-User Services: Assist with Windows laptop setup, basic hardware troubleshooting, software installation, Microsoft 365 support, Teams, Outlook, OneDrive and SharePoint issues, printer and peripheral support, and onboarding/offboarding preparation.
- Ticketing & User Support: Log, update and follow up support tickets, communicate clearly with users in English and Spanish, escalate issues when needed, and help with access requests, mailbox permissions and standard IT service requests.
- Governance, Reporting & Knowledge Base: Keep accurate work notes, support IT assets and licence tracking, contribute to simple reports, and help create or update knowledge base articles for recurring issues and internal IT processes.
Requirements
- Student in IT, Computer Science or a related field , with a strong interest in end-user support, workplace technology and service desk operations.
- Basic knowledge of Windows, Microsoft 365 and common business applications , including Outlook, Teams, OneDrive, SharePoint and standard laptop troubleshooting.
- Customer-focused and organized , with the ability to prioritize tasks, document actions clearly and follow internal processes.
- Curious, proactive and willing to learn , comfortable asking questions, following guidance and improving recurring processes through documentation.
- Experience with ticketing tools, device setup or IT support is a plus, but not mandatory for candidates with the right attitude and learning mindset.
- Languages • Fluency in English & Spanish, any other language is a plus. • Please submit your CV in English
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