Job Description
This role involves leading a product team to develop innovative Business Apps focused on Front Office processes such as Customer Service, Marketing, Sales, and Commerce, leveraging the Celonis Process Intelligence Platform to create scalable solutions that enhance customer-facing operations.
Key Responsibilities
- Lead and define the product strategy and roadmap for the Front Office domain within Business Apps.
- Collaborate with customers to understand pain points and develop scalable use cases.
- Manage all stages of product development from ideation to scaling solutions across customers.
- Develop innovative solutions using the Celonis Process Intelligence Platform for the Front Office.
- Guide feature development of the platform in collaboration with product managers and engineers.
- Define user experience in partnership with the UX team.
- Align with internal teams including Product, Engineering, Marketing, Value Engineering, and Sales.
Requirements
- 8 years of experience in operational Front Office functions such as Sales, Service, Marketing, Commerce, Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles
- Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms
- Comprehensive knowledge of CX market and industry trends
- Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products
- Demonstrated experience in product marketing, messaging, and positioning
- Proven ability to lead and manage high-performing teams
- Outstanding stakeholder management skills across organizational functions
- Excellent verbal and written communication abilities
- Fluency in English
Benefits & Perks
- Restricted Stock Units (RSUs) and merit-based refresh grants
- Inclusive parental leave policy: 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers
- Unlimited PTO in applicable regions and generous PTO globally
- Flexible hybrid work model
- Access to a dedicated learning platform, mentorship programs, and a 70-20-10 learning framework
- Subsidized Wellhub memberships and mental health counseling
- Dedicated Wellness Weeks for work-life balance
- Paid time off for community and environmental volunteering during Impact Days
- Participation in Inclusion Think Tank and Inclusion Days
- Opportunity to work at a mission-led organization focused on customer value, teamwork, ownership, and sustainability
Ready to Apply?
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