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Job Description
Lead and manage a product team focused on developing innovative Business Apps for the Front Office domain, including Customer Service, Marketing, Sales, and Commerce, to enhance business processes and customer experience using Celonis' Process Intelligence Platform.
Key Responsibilities
- Lead and define the product strategy and roadmap for the Front Office domain within Business Apps.
- Collaborate with customers to understand pain points in Procurement, Sales, Service, Marketing, and Commerce.
- Manage all stages of product development from ideation to scaling solutions across customers.
- Develop new solutions using the Celonis Process Intelligence Platform for the Front Office.
- Guide and influence feature development by working with platform product managers and engineers.
- Define user experience in collaboration with the UX team.
- Align with internal teams including Product, Engineering, Marketing, Value Engineering, and Sales.
Requirements
- 8 years of experience in operational Front Office functions such as Sales, Service, Marketing, Commerce, Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles
- Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms
- Comprehensive knowledge of CX market and industry trends
- Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products
- Demonstrated experience in product marketing, messaging, and positioning
- Proven ability to lead and manage high-performing teams
- Outstanding stakeholder management skills across organizational functions
- Excellent verbal and written communication abilities
- Fluent in English
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
internal mobility and mentorship opportunities
clear career paths
live for customer value and strong company values
collaborate globally in an international team
contribute ideas in an open, autonomous culture
Ready to Apply?
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