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Job Description
A leadership role overseeing a product team focused on developing innovative Business Apps for the Front Office domain, including Customer Service, Marketing, Sales, and Commerce, to enhance process efficiency and customer experience using Celonis Process Intelligence technology.
Key Responsibilities
- Lead and define the product strategy and roadmap for the Front Office domain within Business Apps.
- Collaborate with customers to understand pain points in Procurement, Sales, Service, Marketing, and Commerce.
- Manage all stages of product development from ideation to scaling solutions across customers.
- Develop new solutions using the Celonis Process Intelligence Platform for the Front Office.
- Guide and influence feature development by working with platform product managers and engineers.
- Define user experience in collaboration with the UX team.
- Coordinate with internal teams such as Product, Engineering, Marketing, Value Engineering, and Sales to ensure alignment.
Requirements
- 8 years of experience in operational Front Office functions such as Sales, Service, Marketing, Commerce, Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles
- Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms
- Comprehensive knowledge of CX market and industry trends
- Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products
- Demonstrated experience in product marketing, messaging, and positioning
- Proven ability to lead and manage high-performing teams
- Outstanding stakeholder management skills across organizational functions
- Excellent verbal and written communication abilities
- Fluency in English
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to resources such as gym subsidies, counseling, and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
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