Job Description
The role involves leading customer value journeys in the Financial Services industry by translating strategic objectives into measurable ROI through AI-powered process intelligence and automation, managing a team of Value Engineers, and driving adoption, expansion, and renewal of the Celonis platform to deliver business transformation and value realization.
Key Responsibilities
- Lead end-to-end customer value journeys, including landing, expanding, adoption, and renewal of accounts
- Translate customer objectives into high-impact use cases demonstrating ROI with AI-powered process intelligence and automation
- Facilitate business value workshops and identify opportunities for process enhancement
- Support customers in building strategic expansion roadmaps and driving adoption of the Celonis platform
- Present results and realized value to senior management and C-level executives
- Ensure customer success by architecting improvement measures and managing change within the customer base
- Lead and develop a team of Value Engineers, fostering a positive work environment and promoting career growth
- Manage multiple strategic programs and projects across financial services accounts, including scope, expectations, timelines, and resources
- Communicate success and risks proactively within the organization and with stakeholders
Requirements
- Proven ability to lead by example as a previous people manager, including being on the front line with teams, hands-on in all aspects, and serving as a role model for the organization.
- Demonstrate ability to qualify all Value Engineering (VE) engagements, conduct discovery directly with customers, steer resource allocation efficiently, and champion the value selling methodology with customers.
- Demonstrated business domain expertise within Financial Services, such as Retail Banking, Payments, Insurance Claims, Wealth Management, or Financial Crime Compliance, including experience in major strategic transformation initiatives and the ability to articulate a compelling value roadmap that integrates process mining with AI-driven execution, automation, and core system modernization.
- Deep understanding of the strategic challenges facing the C-Suite in Financial Services, including the drive for digital process efficiency and the pressure to reduce manual touchpoints.
- Strong technical acumen regarding technologies used in Financial Services, such as CRM Client Lifecycle Management (CLM) tools, Robotic Process Automation (RPA) platforms, and cloud-based data architectures, to build an integrated Celonis Process Intelligence Platform roadmap.
- Proven experience guiding customer IT teams throughout their Process Intelligence journey, with hands-on ability to demonstrate the power of the Celonis Process Intelligence Platform and accelerate value realization by leveraging Celonis AI and Orchestration features, such as building dashboards, Apps, and Action Flows Automation.
- Experience leading the successful delivery of a portfolio of strategic programs and projects across multiple Financial Services accounts, including comprehensive management of scope, expectations, timelines, budgets, and resource allocation across multiple project teams and individual contributors.
- Ability to systematically leverage and coordinate partners from the Celonis Ecosystem to ensure maximum program velocity and value realization.
- Experience in preparing and communicating results to stakeholders and management, both internally and externally, including senior management and C-level executives.
- Experience following the Celonis value selling methodology throughout the customer journey, including discovery, qualification, value assessments, proofs, and demonstrating the full value potential of the Celonis Process Intelligence Platform.
- Proven track record of identifying and prioritizing use cases, implementing improvement measures, and acting as a change agent for the customer.
- Ability to lead and drive end-to-end customer value journeys, including responsibility for landing, expanding, adoption, and renewal of accounts.
- Ability to translate customers' strategic objectives into high-impact Celonis use cases that demonstrate measurable ROI through AI-powered process intelligence and automation.
- Excellent communication skills to communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership.
- Experience in creating and facilitating business value workshops and supporting customers in building strategic expansion roadmaps to embed Celonis Process Intelligence Platform as a core business transformation tool.
- Ability to present results and realized value to senior management and C-level executives effectively.
- Strong project management skills to lead the delivery of strategic programs and projects, including scope, expectations, timelines, budgets, and resource management.
- Experience in preparing and communicating results to stakeholders and management, both internally and externally.
- Visa sponsorship is not offered for this role.
Benefits & Perks
Base salary range: $143,000 - $225,000 USD
Total compensation package including bonus, commission, equity, benefits, health, dental, life, 401k, and paid time off
Hybrid working options
Generous paid time off (PTO)
Company equity (RSUs)
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Access to resources for well-being
Ready to Apply?
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