Job Description
The Director of Professional Services at Celonis leads the strategy, growth, and delivery of the company's service practice, managing customer portfolios and a team of consultants and project managers to ensure successful platform deployment, value realization, and customer satisfaction in the Process Mining and AI-driven business operations space.
Key Responsibilities
- Lead strategy, growth, and delivery of the Professional Services practice at Celonis.
- Manage a portfolio of customers and oversee a team of Consultants and Project Managers.
- Own services delivery, sales strategy, and ensure successful deployment of the Celonis Platform.
- Develop and execute short-term and mid-term strategic plans for the services practice.
- Maintain accountability for resource forecasting and operational efficiency.
- Drive development of delivery assets, solutions, and service delivery strategies for new products.
- Serve as project sponsor, monitor project health, and manage scope, schedule, and budget.
- Ensure implementation delivers measurable ROI and supports customer adoption and training.
- Own the scoping, selling, and expansion of services deals, including complex engagements.
- Build strategic partner relationships to support co-delivery and scaling models.
- Recruit, mentor, and develop a high-performing, diverse team.
- Manage team performance and foster an inclusive, growth-oriented culture.
Requirements
- 7 years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the SaaS industry.
- 5 years of leadership experience managing teams, with a track record of recruiting, motivating, developing, and retaining top talent in high performing teams.
- Experience creating and executing business plans with a 1-2 year horizon and managing a P&L or services forecast.
- Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.
- Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries.
- Ability to understand the Celonis Platform or similar Process Intelligence technologies at a level required to lead and direct technical consultants and cross-functional teams.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior Executive level.
Benefits & Perks
Total compensation package includes base salary, bonus, commission, equity, benefits, health, dental, life, 401k, and paid time off
Unrivaled family support benefit with 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers
Unlimited PTO in applicable regions and generous PTO globally
Flexible hybrid work model balancing remote work and office collaboration
Continuous growth opportunities through learning frameworks, mentorship programs, and access to learning platforms
Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks for holistic well-being
Paid time off for community and environmental volunteer activities during Impact Days
Inclusion initiatives such as Inclusion Think Tank and Inclusion Days
Ownership through Restricted Stock Units (RSUs) and merit-based refresh grants
Ready to Apply?
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