Job Description
The role involves leading customer success and strategic transformation initiatives within the Pharmaceuticals industry by managing executive relationships, driving value realization, and fostering innovation to maximize the adoption and impact of Celonis' Process Mining platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic pharmaceutical clients
- Engage with C-Level executives to define long-term vision and strategic objectives
- Drive measurable business impact through process transformation and platform adoption
- Coordinate cross-functional teams to ensure proper staffing and resource allocation
- Mentor and coach team members to support their development and success
- Establish and maintain strong relationships with key stakeholders and internal teams
- Internalize customer strategies and align Celonis delivery to business targets
- Manage escalations and ensure timely resolution of customer issues
- Organize and lead customer advisory boards to gather insights and foster innovation
- Represent Celonis at industry events and contribute to thought leadership and product development
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Pharmaceuticals industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Compensation/salary range including base salary, bonus, and equity (RSUs and merit-based refresh grants)
Work schedule with flexible hybrid work model and unlimited PTO in applicable regions
Work environment perks such as inclusive parental leave policy (24 weeks paid leave for primary carers, 12 weeks for supporting carers), subsidized Wellhub memberships, mental health counseling, Wellness Weeks, and participation in Impact Days for community and environmental causes
Additional benefits including continuous growth opportunities through learning frameworks and mentorship programs, global inclusion initiatives, and a mission-driven organizational culture focused on customer value, teamwork, ownership, and sustainability
Ready to Apply?
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