Job Description
The role involves leading strategic customer success initiatives within the Logistics Transportation industry, driving business transformation through data and process optimization, managing executive relationships, and ensuring the adoption and value realization of Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Logistics Transportation industry.
- Engage with C-Level executives to define long-term vision and drive business transformation using Celonis platform.
- Coordinate cross-functional teams to ensure successful delivery, adoption, and value realization of Celonis solutions.
- Build and maintain strong relationships with key stakeholders, including internal teams and external customers.
- Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
- Drive customer program roadmaps, value plans, and ensure alignment with customer strategy and targets.
- Manage escalations and orchestrate internal teams to resolve issues promptly.
- Organize and lead customer advisory boards and act as the voice of the customer within the company.
- Represent Celonis at industry events, webinars, and thought leadership activities to promote customer advocacy.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Logistics Transportation industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
Benefits & Perks
Total compensation package includes base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Comprehensive benefits
Ready to Apply?
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