Job Description
The role involves leading customer success and strategic transformation initiatives for key clients in the FSI industry, acting as a trusted advisor to drive business value through process optimization, platform adoption, and executive engagement within a fast-growing SaaS company specializing in Process Intelligence technology.
Key Responsibilities
- Lead customer success initiatives and act as a trusted advisor for strategic clients in the FSI industry.
- Manage and develop relationships with C-level stakeholders to align Celonis solutions with their strategic objectives.
- Drive end-to-end customer value realization, including program planning, adoption, and business impact measurement.
- Coordinate cross-functional teams to ensure proper staffing, project delivery, and customer satisfaction.
- Mentor and coach team members and internal resources to support customer engagement and platform adoption.
- Resolve escalations and orchestrate internal teams to address customer issues promptly.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Represent Celonis at industry events, webinars, and thought leadership activities to promote customer advocacy.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the FSI industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Internal mobility and mentorship opportunities
Opportunity to work with leading process mining technology
Global collaboration environment
Open culture with autonomous teams
Ready to Apply?
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